Returns & Exchange Policy


Al-Ends has a well-structured returns policy that allows customers to initiate returns within 14 days of receiving their items. To be eligible for a return, the product’s seal must be intact, and customers must cover the shipping fees for the return. Our website provides sizing guidelines to assist customers in finding the right fit, and our support team is available for inquiries through our contact page. To ensure a successful return, items must be free from signs of use, odors, and any marks or stains. Al-Ends reserves the right to refuse returns that fail to meet these conditions.


The company takes great care to thoroughly inspect every product before sending it out, ensuring that customers receive high-quality items that meet their expectations. However, in the rare case that an item is defective, customers can email us with evidence of the defect within 7 days of receiving the item. After this period, we reserve the right to refuse any claims related to defects.


For initiating a return, please email us at with your order number and the reason for the return. We strive to process all returns within 7 working days.


Al-Ends Return & Exchange Policy

At Al-Ends, we aim to ensure customer satisfaction with every purchase. We understand the challenges of online shopping, especially when it comes to finding the right fit. To help manage these issues effectively while maintaining our quality of service as a small business, we have tailored our return and exchange policies as described below:


  • Initiating an Exchange: If you need to exchange an item for a different size, please email us at within 14 days of receiving your item. In your email, include your order number, your name, and the reason for the exchange to help us process your request quickly.
  • Eligibility for Exchanges: Exchanges are permitted if items are unworn, unwashed, intact, and free from any signs of wear or odor, with all original tags and packaging. Our returns and exchanges team will assess each item to ensure these conditions are met.
  • Easy Exchange Process: Once you initiate an exchange, we will provide detailed instructions via email on how to return your item and receive a replacement. We offer one free exchange per order; we cover the postage for the replacement item but ask that you handle the postage costs for returning the original item.


  • Store Credits: If you are not satisfied with your purchase and wish to return your item, we can provide a store credit. The process is simple: return the item following our guidelines, and upon receipt and assessment, we will issue a store credit that can be used for any future purchases. Please email to initiate your return.
  • No Refunds Policy: As a small business we do not offer refunds, except in cases where the product is defective or damaged upon receipt.
  • Reporting Defective or Damaged Items: If your item is defective or damaged, please contact us at within 14 days of receipt. Include your order number and a detailed description of the issue. We treat these cases on an individual basis, aiming to resolve them to your satisfaction.

How to Contact Us

Information Required: When emailing us about an exchange or issue, please provide your order number and name as these details expedite the process. Your order number can be found in your confirmation email. If you do not have your order number, include your name, the last three digits of your postcode, and, if possible, the price of the item.

General Inquiries: For any other questions or concerns, our customer support team is available and ready to assist you. Please ensure to contact us within 14 days of receiving your item for any issues.

Additional Information

Process and Timelines: Please allow up to 7 days from the date we receive your returned item to process exchanges. Detailed instructions for returning items and receiving replacements will be provided via email once you initiate the process.

We appreciate your understanding and cooperation with our updated policies. Our goal is to make your experience with Al-Ends as smooth and satisfying as possible. Feel free to reach out with any questions or concerns regarding our policies or your specific needs.